Refund policy
RETURN & EXCHANGE POLICY
At MayaEssential we are committed to providing you with the best shopping experience. While we hope you are delighted with your purchase, please note that we do not offer returns or refunds under normal circumstances. However, we do provide conditional exchanges if the product has a genuine quality issue.
ELIGIBILITY FOR EXCHANGE
- You must notify us within 48 hours of delivery if you find the product faulty in terms of quality, workmanship, or finishing.
- Our Quality Control team will review your request. If approved, you will be offered an exchange or a coupon code worth the same amount for future use.
- Products must be unused, with original tags and labels intact, to qualify for exchange.
IMPORTANT CONDITIONS
- Customized or discounted products are not eligible for return, refund, or chargeback.
- For international orders, exchanges are only offered if you receive the wrong product or if the product has a major quality defect.
- For sale items, exchanges are not applicable unless we delivered the incorrect product.
- We are not responsible for damage caused by washing, fabric bleeding, or natural fading of colors.
- If any customs duties or taxes apply, they will be borne by the customer.
HOW TO REQUEST AN EXCHANGE
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Contact our Customer Care team at +923290112355 or support@mayaessential.com within 48 hours of receiving your order.
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Send the product back to us (address will be shared upon approval).
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Once we receive and inspect the product, you will be provided with an exchange or a coupon code for the same value.
ORDER CANCELLATIONS
- Orders may be canceled before processing/shipping.
- Once shipped, our exchange policy applies.
- We reserve the right to cancel orders due to stock unavailability, pricing errors, or declined payments.